Service
Service for machines and packaging lines
We service MadejPak machines, technology partner machines (GSP, Essegi, Concetti, Technowrapp) and integrated packaging lines with KUKA robots and cobots.
Diagnostics, fault removal, tele-service, planned inspections and modernisations. One contact for the whole line — regardless of how many machines from different manufacturers it includes.
Service scope
What MadejPak service covers
Machine service
Diagnostics, fault removal and restoration of packaging machines at the installation site.
Packaging line service
Complete production line support — from fault diagnosis to fault removal and restart.
Remote support / tele-service
Fast remote assistance for operators and maintenance teams. Reduces downtime.
Spare parts
Access to original spare parts for MadejPak machines and partner machines.
Modernisations & upgrades
Adapting existing machines and lines to new production requirements or formats.
Planned maintenance
Scheduled technical inspections to reduce the risk of unplanned downtime.
Post-warranty service
Full support after the warranty period ends, without interruption of service continuity.
Technical consultations
Advisory for maintenance teams on uptime management and optimal machine operation.
Quick contact
Service contacts
Service care
MadejPak service packages
Long-term service care means machine reliability and better control over maintenance costs.
01
Basic Package
Standard service support for MadejPak machines and partner machines. Requests via form or email.
Request handling during business hours (Mon–Fri 8–16)
Phone and email support
Access to spare parts in stock
Technical consultations and maintenance advisory
Post-warranty service
02
Priority Package
Faster service path and extended remote support. Shorter response time per request.
Priority service request queue
Faster response time — agreed individually
Extended remote support (tele-service)
Preferential organisation of plant visits
Support for sourcing and express delivery of parts
Everything in the Basic Package
03
Full Care Package
Dedicated care for a machine or line. Planned inspections, prevention and technical condition reporting.
Planned inspections at agreed intervals (quarterly / biannually)
Inspection protocols and technical condition reports
Support in planning service windows
Modernisation and optimisation recommendations
Extended technical support and advisory
Everything in the Priority Package
Package scope and terms agreed individually. Get in touch to discuss details.
Spare parts
Original spare parts
We provide access to original spare parts for MadejPak machines and partner machines. Fast delivery and safe replacement guarantee a return to full operation without unnecessary delay.
Original spare parts for MadejPak machines
Parts for partner machines and integrated lines
Fast identification by serial number
Technical support during replacement and installation
Modernisations
Modernisations & line upgrades
Existing machines and packaging lines can be adapted to new formats, new products or increased throughput requirements. Modernisation is often a more cost-effective alternative to purchasing a new line.
Adaptation to new formats and products
Increasing throughput of existing lines
Integration of new automation elements
Replacement of obsolete control modules
Expansion of lines with new work stations
Request form
Submit a service request or ask for support
Fill in the form to report a service issue, order spare parts or enquire about a service package. We will reply to the provided email address.
Urgent breakdown?
For breakdowns affecting production continuity call directly:
+48 12 345 43 97 ext. 14Service & Tele-Service
25 years of experience in packaging technology
Warranty service, post-warranty, spare parts, technical support and modernisations.
Warranty
Post-warranty
Spare parts
Tele-service
Modernisations